Refund Policies

Applivo is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

✅ What Qualifies for a Refund, Resend, or Return

1. Order Delays

• USA: Eligible for review after 45 days from departure.
• Brazil: Up to 110 days may be required due to potential customs delays.
• Other Countries: Up to 100 days may apply for certain shipping lines.

Orders may occasionally be delayed due to carrier pickup issues, customs processing, or incorrect delivery information. Please check with your local post office or carrier before submitting a dispute.

2. Orders Not Received

• If tracking shows the order as "Delivered", a refund or resend may not be available.
• If an order has not been received, we may require a non-delivery certificate or other confirmation from the local post office or carrier.

3. Damaged Products

• Full refund or replacement may be provided for severely damaged products.
• Partial refunds may be offered for minor damage, such as small scratches.
• Packaging damage caused by international shipping may not qualify for a refund.
• Claims involving electronics should be submitted within 30 days of delivery.

4. Incorrect or Missing Products

• Full refund or replacement may be provided for incorrect items.
• Partial refund or resend may be offered for missing non-critical parts.
• For size-related issues, please provide clear photos showing the product and relevant measurements.

5. Order Cancellations

• Full refunds may be available when an order is canceled before processing or shipping.
• Customized or pre-order items generally cannot be canceled once payment has been completed.

📩 How to Submit a Refund or Return Request

To help us review your request quickly, please provide the following when applicable:

• Clear photos or videos showing damaged or incorrect products
• Screenshots or details of previous complaints, including the name, date, and content
• Your order number and relevant tracking information
• The product may need to be returned if requested by our support team

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Refund, resend, or return requests should generally be submitted within 7 days of delivery or the expected delivery date, depending on the nature of the issue.

2. Force Majeure

Applivo is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Epidemics or public health emergencies
• Customs delays
• War, civil unrest, or other major disruptions

3. Shipping Method Restrictions

Claims may not be available for shipping methods that do not provide sufficient tracking or delivery confirmation.

4. Delivery Location Restrictions

Certain remote, restricted, or high-risk delivery regions may have limited refund, resend, or return options due to carrier restrictions.

5. Returns

• Returns must be authorized by Applivo in advance.
• Unauthorized returns may not be processed.
• Approved returns should generally be sent within 30 days of receipt.
• Returns may need to be sent to a designated return address or warehouse.

6. Service-Based Products

Services such as packaging, customization, photography, or other completed service-based products may be non-refundable once the service has been fulfilled.

7. Unacceptable Disputes

Refunds, resends, or returns may not be available for issues including:

• Change of mind
• Product appearance differing from personal expectations without a defect
• Delays caused by customs or natural events
• Wrong item ordered by the customer
• Incorrect or incomplete delivery address provided by the customer

📌 Additional Information

Order Status

Requests may not be accepted once an order has been permanently closed or otherwise finalized, subject to applicable consumer protection laws.

Shipping Method Limits

Certain shipping methods may have limited dispute eligibility depending on tracking availability and carrier policies, including:

• PostNL
• Electric PostNL
• CJPacket EUB
• CJPacket Postal Route
• CJPacket Railway Economy

Destination Limits

Refund, resend, and return requests may be subject to restrictions for high-risk or otherwise restricted delivery regions.

Returns Reminder

Approved returns must only be sent to the return address or designated warehouse provided by Applivo.

Service Products Disclaimer

Service-based products may not qualify for refunds after fulfillment unless the service is reviewed and determined to have a qualifying issue.

Expanded Unacceptable Disputes

Claims may also be declined when they are based solely on factors such as normal product odors, customer-deleted tracking information, customs issues, or other circumstances outside Applivo's reasonable control.

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